Stickler & Associates has strived to maintain strong business and personal relationships with the contractor, engineer, and wholesaler. We feel our market requires a "pull-through" effect.

The mechanical, or plumbing contractor, is considered the key person. They "ask" for the preferred product from the wholesaler. While the wholesaler and engineer cannot be ignored, and are integral "partners" in the sales process, we emphasize the contractor's role by educating them, and providing rigorous follow-up.

After seventy-four years of business, Stickler & Associates recognizes that the success of a company is accomplished through the investment and support of valued team members. We provide the tools to our team members so that they may be the most capable sales, marketing, and service staff to our customers.

With a combined sales experience in the plumbing industry of over 150 years, we feel we have the experience and expertise to secure customers, not just orders. At Stickler & Associates, we constantly evaluate sales personnel to insure we are properly staffed to meet the increasing market demands, and to provide a "value-added" function to our manufacturers and customers.

Customer Service

Everyone at Stickler & Associates directly affects customer service. It is of paramount importance to insure a customer receives the best possible service. We continue to deliver exemplary service, be it at the initial sales point, or well after the sale.

Continuing to ride the wave of technology, we have adapted our own network to provide the customer with efficient and timely service. 24-hour Internet capability has allowed Stickler & Associates to be "online" with any manufacturer.

Stickler & Associates' website has gone "live" to provide links to manufacturers, and any other pertinent information that can be shared. This presence, along with cell phones, email, and other intranet features, gives us unmatched accessibility for our industry.

Summary

Stickler & Associates prides itself on the ability to conduct proper analysis of the customer's needs, and then fulfilling those needs with the appropriate products in an orderly and timely manner. In this way, our customer is not only satisfied with the product, but also the service.

All too often businesses fail to realize that that a "Representative Company's" purpose is to work for the manufacturer by implementing their policies and strategies in the marketplace. Stickler & Associates, with its years of experience and dedicated staff, is well positioned to provide the necessary professional partnering at all levels for manufacturers and customers in the industry.